The Story
Hi, I’m Georgie, Your Partner in Authentic Growth
I work with small businesses that care deeply about their customers, just like I do.
For over 10 years, I’ve been supporting businesses behind the scenes answering customer questions, fixing problems, setting up onboarding flows, and figuring out what actually makes people stick around. I didn’t set out to become a “customer success consultant,” but over time, I realized I had a knack for helping businesses turn everyday support into something much more powerful: trust, loyalty, and word-of-mouth growth.
I’ve worked with tech startups, growing teams, and now my focus is fully on the people I’ve always felt drawn to: solopreneurs and small teams who are building something they truly care about.
Through Customer Catalyst Solutions, I offer simple, thoughtful strategies that help you connect with your customers in real, lasting ways. No jargon, no hype just practical ideas tailored to your business and the way you want to work.
Whether you need help welcoming new clients, handling support in a more human way, or figuring out how to build loyalty without burning outI’m here for that. We’ll work together to create a customer experience that feels right for you and your brand.
When I’m not working with clients, I’m probably down at the beach, walking my dogs, or helping a friend brainstorm how to make their small business shine.
If you’re ready to make your customer journey more thoughtful, simple, and impactful, let’s talk!
Our Values
Authenticity First
We believe genuine connections build trust, so we guide you to communicate with clarity and honesty, reflecting your true brand voice.
Our coaching helps you strip away pretense, creating marketing and communication strategies that resonate deeply with your audience.
Authenticity isn’t just a buzzword, it’s the foundation of every strategy we craft to ensure your business reflects your values.
We empower you to share your story with confidence, fostering real relationships that turn customers into loyal advocates.
Through honest dialogue, we help you align your actions with your mission, creating a brand that feels human and relatable.
Value-Centric Growth:
Growth means nothing without impact; we focus on strategies that prioritize your customers’ success over short-term profits.
Our coaching ensures your business grows by delivering meaningful value, creating a ripple effect of loyalty and trust.
We help you measure success not just in revenue, but in the lasting difference you make in your customers’ lives.
By putting customer value first, we guide you to build a business that thrives ethically and sustainably.
Your growth journey is tailored to amplify your unique strengths, ensuring every step aligns with what matters most to your audience.
Customer-Driven Innovation
We teach you to listen deeply to your customers, turning their needs into innovative solutions that set you apart.
Our coaching sparks creativity rooted in real customer insights, ensuring your offerings evolve with their expectations.
Innovation isn’t about chasing trends—it’s about solving your customers’ problems in ways that feel fresh and authentic.
We guide you to co-create with your audience, building services and products that feel like they were made just for them.
Your business becomes a hub of ideas, driven by customer feedback and designed to deliver exceptional value.
Empathy and Respect
Our 7w2-inspired approach infuses warmth and understanding into every coaching session, creating a safe space for growth.
We respect your unique journey, tailoring strategies that honor your vision and your customers’ needs.
Empathy drives our process, ensuring every interaction feels supportive, collaborative, and deeply human.
We foster an environment where you feel heard and valued, empowering you to lead with kindness and confidence.
By modeling respect in our coaching, we help you build relationships with customers rooted in trust and care.
Sustainable Success
We guide you toward strategies that prioritize long-term impact over quick wins, ensuring your business thrives for years to come.
Our coaching embeds ethical decision-making into your growth plan, aligning profitability with purpose.
Sustainability means building a business that’s resilient, adaptable, and true to your values, no matter the challenge.
We help you create systems and strategies that support consistent growth without compromising your integrity.
Your success is built to last, with a focus on nurturing customer relationships and a legacy of positive impact.